Frequently Asked Questions
Got a question? Check our FAQS
What are your hours?
We work from 7:30am to 4:00pm. If necessary we’re happy to book special appointments in from 6:00am, and our last appointment booked will generally be 3:30pm. After hours bookings are subject to availabily, so please give us a call. Rememeber, if you have an emergency, 24 hours we’ll be there to help! You will be asked to leave a message with your details, and we will call you back to discuss your issue.
Will I be charged a call out fee?
You supply free quotes, don't you?
Will you come out the same day?
Where do you service?
What payment options do you have?
We can accept Eftpos payments on the day for all major credit and bank cards. If we send an invoice and you wish to pay online by card, please be informed that a credit card surcharge of 1.75% + $0.30 per transaction is included. We also accept bank transfer. Payment plans are available strictly if organised prior to commencement of work.
Are you gas plumbers?
What kind of warranty do you offer?
Do you offer a pensioner's discount?